Calling
Set up numbers, place calls, manage callbacks, and review results.
By Ümit1 author8 articles
- Buy and manage phone numbersAdd a phone number, review any suggested alternative, assign workspace access, and monitor its status from the Phone Numbers page.
- Manage number health and spam flagsMonitor number health, enable available protection controls, and replace a number when its current status requires action.
- Make calls with manual and power dialingConfirm your number and lead data, then start a single call or an automated calling session from the Leads workflow.
- Use local presence and monitor calling usageLet Lead Hero select an available nearby calling number while monitoring the usage limit displayed for each number.
- Schedule callbacks and manage redialsAdd a callback date and note, review due callbacks, and configure eligible redial statuses without including DNC leads.
- Review call results, recordings, and transcriptionsFind a call in the call log or lead history, review its outcome, and open available recording or transcription data.
- Understand Lead Hero analyticsReview call, messaging, booking, agent, folder, and calling-time metrics for a selected reporting period.
- Troubleshoot call audio and answer detectionCheck the selected devices, browser permissions, network, call record, and scope of the issue before escalating repeated call problems.